Point Factor Job Evaluation Method

Does not apply.

Basic general knowledge. The job requires basic knowledge to carry out simple tasks.

Basic factual knowledge of a field of work. The job requires simple thinking and practical knowledge to use information, complete tasks and solve routine problems using basic rules and tools.

Knowledge of facts, principles and general ideas in a job area. The job requires a range of thinking and practical knowledge to do tasks and solve problems by choosing and using basic methods, tools, materials and information.

Factual and theoretical knowledge in broad contexts within a field of work. The job requires a range of thinking and practical knowledge to find solutions to specific problems in the job or study area.

Specialised and theoretical knowledge within a field of work and an awareness of the limits of that knowledge. The job requires a comprehensive range of cognitive and practical knowledge to develop creative solutions to abstract problems.

Advanced knowledge of a field of work with a deep understanding of theories and principles. The job requires high-level knowledge, showing expertise and practical knowledge, to solve complex and unexpected problems within a specialised area.

Very specialised knowledge, including the newest ideas in the field. The job requires deep awareness of knowledge issues within and between fields. Specialised skills are needed for research and innovation to create new knowledge and combine knowledge from different areas.

Knowledge at the highest, most advanced level in a field and where fields overlap. The job requires the most advanced and specialised knowledge, including combining and judging ideas, to solve critical research and innovation problems and expand or change existing knowledge or professional practice.

Not applicable.

Basic communication and interpersonal skills required. The job requires the ability to share simple information clearly and to show courtesy and respect in simple interactions.

Standard communication and interaction with others. The job holder is required to communicate with colleagues or customers in structured settings. Tact, empathy and basic relationship building are required.

Effective communication and interpersonal relationships. The job holder is required to adapt communication to different audiences and foster trust, cooperation and positive working relationships.

Advanced communication and interpersonal skills. The job holder is required to manage complex interactions, mediate interpersonal conflicts and support group collaboration.

Strong communication and interpersonal skills. The job holder is required to lead communication strategies, influence decisions, manage complex communications and cultivate inclusive, high-trust environments that influence and inspire others.

Not applicable. The job does not require any problem-solving. Tasks are routine, with no need for independent judgement or solutions.

Routine problems. The job requires solving minor, routine problems that occur regularly. Solutions are already known and are easy to follow.

Standard problems. The job involves solving problems with defined alternatives. Some judgement is needed, but help is usually available.

Variable problems. The job involves dealing with different kinds of problems that require careful thinking, research into different options or adjusting existing ways of doing things. Guidance and resources may be limited.

Non-standard problems. The job involves solving complex, non-standard problems involving multiple factors to consider. Solutions often require careful analysis and the adaptation of current methods.

Complex problems. The job holder is required to solve highly complex, unique problems with no clear or predefined solutions. Innovative solutions are needed, requiring critical thinking.

Not applicable. The job does not require any planning or organisational skills.

Limited planning required. Tasks are set by others or are predefined, with minimal need for adjustment.

Basic organisational skills required. The job involves planning and organising one's own work within set deadlines. Some input into scheduling and prioritisation of tasks.

Moderate organisational skills required. The job requires the organising and prioritising of multiple tasks, with some level of adjustment to plans on the basis of changing circumstances or deadlines.

Advanced organisational skills required. The job requires planning and managing complex, often overlapping tasks or schedules. The job requires a degree of autonomy and joint planning, and managing interdependencies across teams or departments.

High-level planning and organisational skills required. The job requires the formulation of long-term strategic plans and the handling of uncertainty. It involves a high level of autonomy, requiring the defining of organisational direction through structured and forward-thinking planning.

Not applicable. The job does not require any particular physical skills (although there is likely to be some physical activity).

Minimal physical skills required. The job requires basic physical skills, such as handling light objects or using simple tools.

Basic physical skills required. The job requires some physical skills that involve light to moderate physical effort. There is some requirement for dexterity beyond the everyday needs of life. Manipulation may be required, but precision is not necessary.

Moderate physical skills required. The job requires physical effort beyond basic tasks, such as the careful handling of fine tools, materials or people. Dexterity and hand-eye coordination are typically required. There is a need for precision and/or speed.

High level of physical skills required. The job requires frequent physical exertion and the use of advanced physical skills or techniques in demanding conditions. The work generally involves detailed levels of hand-eye and sensory coordination and/or speed.

Expert physical skills required. The job requires expert-level physical skills, often in specialised conditions, including high-level coordination, precision, endurance or speed. This includes high levels of hand-eye and sensory coordination, in addition to precise hand or finger dexterity, which are fundamental parts of the job.

Does not apply. The job does not require any responsibility for people.

Very limited. Not required to supervise or perform a caregiving role. The job may involve providing basic guidance to or orientation for others, such as helping new colleagues settle in.

Basic responsibility for people. Provides support, guidance or advice to individuals or small teams. This could include assisting with personal development, providing informal mentoring or guiding others through tasks with minimal decision-making power. It may involve contributing to others' sense of safety and comfort, but with limited decision-making authority or accountability for outcomes.

Moderate responsibility for people. The job includes overseeing or coordinating the work and well-being of others. This may involve supervising, providing regular support, managing conflicts, responding to an individual's needs and ensuring the personal and professional development of individuals.

High level of responsibility for people. The job involves significant responsibility for the well-being and development of others. This includes making decisions that affect others' jobs, tasks or welfare, such as managing teams, providing care, teaching or ensuring psychological safety. It can also include hiring, evaluating, motivating, coaching and leading workers.

Full responsibility for people. The job involves complete responsibility and accountability for the well-being and development of others (including patients or children) and/or leading, directing and managing others, including setting objectives, making strategic decisions and overseeing the welfare and development of those under supervision. It includes hiring, firing, evaluating, motivating, training, developing staff, conducting pay reviews, determining pay and staffing levels, or managing complex care or support systems. The job involves overall accountability for managing an organisation's entire workforce or a significant part of a large organisation.

Not applicable. The job does not involve any responsibility for goods or equipment.

Limited responsibility for goods or equipment. The job involves the care and proper use of low-value tools or materials, with minimal responsibility for their maintenance or security.

Some responsibility for goods or equipment. The job involves the use and maintenance of equipment or stock, and the job holder is responsible for ensuring resources are used appropriately and safely.

Moderate responsibility for goods or equipment. The job involves the regular use and maintenance of more valuable equipment or materials. It may include managing resources or ensuring equipment stays in good condition.

Considerable responsibility for goods or equipment. The job involves overseeing valuable resources, making sure they are secure, maintained and functioning to meet goals. This includes protecting important physical or natural assets and deciding on the ordering of various equipment and supplies.

Full responsibility for goods or equipment. The job involves managing the entire life cycle of goods or equipment, including buying, maintenance, security and disposal. It may involve handling high-value or sensitive assets and planning for long-term resource needs. This includes ordering a wide range of valuable equipment and possibly adapting or designing equipment, buildings, land or other physical resources.

Not applicable. The job does not require any responsibility for information.

Very limited responsibility for information. The job involves using basic information to perform tasks, with little or no responsibility for sourcing, processing or safeguarding the information.

Limited responsibility for information. The job requires the individual to gather, process or share information in a controlled way, following guidelines or predefined procedures.

Moderate responsibility for information. The job involves managing information to ensure it is accurate, of high quality and secure. The job holder may make decisions about the handling of sensitive data.

Considerable responsibility for information. The job manages large amounts of valuable or sensitive information, deciding what is needed and how it is used and ensuring it is protected.

Full responsibility for information. The job has major responsibility for sourcing, analysing and deciding on information use, ensuring legal and strategic compliance, and overseeing how information is managed organisation-wide.

Not applicable. The job does not require any responsibility for financial resources.

Very limited responsibility for financial resources. The job involves handling small amounts of cash or processing simple transactions, such as recording expenses or maintaining basic financial records.

Limited responsibility for financial resources. The job involves handling limited financial resources, such as managing small budgets, processing invoices or participating in financial planning discussions.

Moderate responsibility for financial resources. The job requires handling significant financial resources, including managing budgets, overseeing expenditures, being accountable for spending and participating in financial decision-making.

Considerable responsibility for financial resources. The job involves managing large budgets or financial portfolios, making decisions on allocations, or overseeing the financial integrity for a department or organisation. The job may include liaising with auditors or financial officers.

Full responsibility for financial resources. The job involves taking complete responsibility for financial planning and oversight across the organisation, including setting budgets, developing financial policies, making strategic financial decisions affecting the entire organisation and liaising with external financial bodies or auditors.

Not applicable. The job does not require any significant mental effort or concentration.

Limited mental effort. The job involves tasks that require only low levels of mental effort, such as basic attention and following simple instructions with few competing demands for attention.

Moderate mental effort. The job involves tasks that require focus, such as analysing straightforward information or performing repetitive tasks that require attention to detail.

High level of mental effort. The job involves frequent concentration on complex tasks that require considerable mental effort, such as interpreting complex data.

Very high level of mental effort. The job requires continuous high-level mental concentration, with few or no breaks, involving intellectually demanding tasks that require continuous focus.

Intense mental effort. The job involves sustained, intense mental effort for long periods, often requiring creative thinking and managing complex or novel problems.

Not applicable. The job does not require any psychosocial or emotional effort.

Minimal psychosocial and emotional effort. There is little to no need to manage emotional responses. The job involves minimal exposure to emotionally demanding situations.

Occasional psychosocial and emotional effort. The job requires occasional involvement in emotionally demanding situations, such as handling minor conflicts or dealing with upset individuals.

Moderate psychosocial and emotional effort. The job requires the regular management of emotional responses, such as dealing with sensitive or challenging individuals or situations.

High psychosocial and emotional effort. The job involves frequent exposure to emotionally charged situations, requiring significant resilience and managing personal emotions while interacting with others.

Extreme psychosocial and emotional effort. The job involves constant exposure to highly emotional or stressful circumstances, requiring continuous emotional control and the ability to manage highly sensitive, vulnerable or distressed individuals.

Not applicable. The job does not require any physical effort.

Minimal physical effort. The job involves light physical tasks, such as occasional lifting or moving light objects.

Low physical effort. The job involves moderate physical effort, such as standing for long periods, occasional lifting, or repetitive or monotonous movements.

Moderate physical effort. The job requires consistent physical effort, such as regular lifting of moderate weight, manual handling of materials, prolonged standing or walking or monotonous or repetitive hand/arm movements.

High physical effort. The job requires frequent heavy lifting, physically demanding and repetitive tasks, or prolonged exposure to physically tough conditions.

Extreme physical effort. The job requires continuous heavy and/or physical effort, often in challenging conditions, including lifting heavy loads, extensive manual labour, physically demanding environments, or tasks that involve sustained, monotonous motion with little opportunity for rest or variation.

Not applicable. No exposure to unpleasant, dangerous or challenging physical, psychological or emotional working conditions, and no risk of injury or health issues.

Minimal exposure to hazards or stress. The job involves little or no exposure to physical hazards (e.g. chemicals, moving equipment, noise) and minimal emotional or psychological risks (e.g. occasional routine tasks with no emotional burden). There is minor exposure to dust, dirt, fumes, noise, waste, poor lighting, etc.

Occasional exposure to hazards or stress. The job involves occasional exposure to mild physical risks (e.g. working with light machinery, occasional noise) or psychosocial risks (e.g. occasional interpersonal conflict or minor repetitive tasks). Exposure occurs two to three times a year.

Regular exposure to hazards or stress. The job requires regular exposure to physical hazards (e.g. exposure to chemicals, temperature extremes or minor risk of injury) or moderate psychological risks (e.g. isolation, repetitive tasks or occasional threats of violence). It may occur monthly or as a build-up of milder hazards.

Frequent exposure to significant hazards or stress. The job involves frequent exposure to physical risks (e.g. working in high-risk environments, regularly handling chemicals or from safety risks such as cuts or abrasions) and significant psychosocial risks (e.g. handling threats of violence, harassment or prolonged exposure to high-pressure situations).

Constant exposure to extreme hazards or stress. The job requires continuous exposure to severe physical hazards (e.g. handling dangerous chemicals, working with heavy machinery or significant risk of injury) and high-level psychosocial risks (e.g. high emotional strain, constant exposure to harassment or working in crisis situations).

Not applicable. The job does not involve irregular working hours, travel or other organisational demands.

Minimal organisational demands. The job requires standard working hours with no night shifts or irregular schedules. There is little or no need for travel or digital connectivity beyond typical working hours.

Occasional organisational demands. The job may involve occasional irregular hours (e.g. the requirement to work weekends or holidays), minimal travel or limited digital connectivity outside normal working hours.

Regular organisational demands. The job requires regular shift work, night shifts or irregular hours and involves moderate travel or frequent digital connectivity after hours.

Frequent organisational demands. The job requires frequent night shifts, irregular working hours and extended periods of digital connectivity. Regular travel between locations or to external workplaces is also required.

Constant organisational demands. The job involves constant exposure to irregular working hours, frequent night shifts, extensive travel (both local and international) and ongoing digital connectivity, often requiring work outside normal hours, including weekends and public holidays.