Management Analysts

Business Operations & Enablement

Level 4474 of 1200 points

Job description

Management Analysts

Job purpose

To conduct organisational studies and evaluations, design systems and procedures, and prepare operations and procedures manuals and recommendations for change, so that management operates more efficiently and effectively and new arrangements are properly implemented and understood.

Skills

Knowledge of business and management principles — strategic planning, resource allocation and the coordination of people and resources — applied through organisational study, work measurement, information-flow and cost analysis method, with records management practice, applied statistics, economics and accounting, and the command of written English that manuals and reports demand. A bachelor's degree is the norm, with a substantial minority holding a master's degree or a post-baccalaureate certificate, together with several years of related experience.
Interviews personnel and confers with management and users on the format, distribution and purpose of forms and reports, and confers with the personnel concerned to ensure newly implemented systems function. Prepares manuals and trains staff in new forms, reports, procedures and equipment. Persuasion and negotiation are central, since recommendations for change must be adopted by people the postholder does not manage.
Plans studies of work problems and procedures — organisational change, information flow, production methods, inventory control and cost analysis — gathers and organises the information, and develops solutions or alternative methods of proceeding. Problems arrive loosely defined and rarely have precedent, and conclusions rest on what interview and on-site observation reveal about how the work is actually performed.
Plans and sequences each study from scope through to implementation, designs and approves changes of forms and reports, and develops and implements a records management scheme for filing, protection and retrieval. Determines own tasks, priorities and goals, working to dates set by the commissioning management and by contract, under sustained time pressure.
Work is carried out at a desk using analytical and office software, with on-site observation visits to the units under study. No manual handling or dexterity demands.

Responsibilities

No line management. Trains staff in new procedures and equipment, and coordinates others in accomplishing work without authority over them. Influence is exercised through recommendations on organisational change, work methods and the equipment a unit uses; answerable for the results of those implementing them.
Holds no budget. Conducts cost analyses as a form of study, monitors resources and spending in the areas examined, and recommends the purchase of storage equipment. Recommendations shape where money is committed; the decision to commit it rests with management.
Designs area layout to locate storage equipment in the space available, and reviews the equipment and methods in use by the units studied. Ordinary care of a workstation and of analytical and records systems.
Owns the findings and the record: documents study findings and prepares recommendations for new systems, procedures or organisational change; prepares operations and procedures manuals; and runs the records management scheme governing the filing, protection and retrieval of records. Exactness is expected of the information gathered on units, personnel and costs, and its structure is largely set by the postholder.

Effort required

Sustained analytical concentration: designing a study, gathering and organising information, and constructing alternatives. Decisions are made frequently and under time pressure, on incomplete evidence about how work is really done, and with the exactness that manuals, forms and procedural documents require.
Recommendations bear on people's jobs and on how they work, and must be put to the personnel affected as well as to the management that commissioned them, which calls for composure, impartiality and a defensible position. No exposure to distress, hostility or conflict situations is recorded for the role; the demand is competitive and reputational.
Predominantly seated desk work. No lifting or exertion.

Working conditions

Office-based indoors in environmentally controlled space. No hazardous conditions, noise or weather exposures are recorded. Psychosocial exposure is limited to a high volume of contact by e-mail, telephone and face-to-face discussion, and to dealings with external clients in a competitive field.
About half work a forty-hour week and a third longer; three-fifths work to a regular established routine and the remainder to irregular patterns following contract duration. The work is carried out under time pressure. Determines own tasks, priorities and goals with considerable freedom to make decisions, taking them frequently and with effect on organisational results, and is accountable for the technical soundness of the advice given.

Skills

40% · 250 points▾

KnowledgeLevel 4 of 8
72 of 144 points
Factual and theoretical knowledge in broad contexts within a field of work. The job requires a range of thinking and practical knowledge to find solutions to specific problems in the job or study area.
Interpersonal and communication skillsLevel 3 of 5
58 of 96 points
Effective communication and interpersonal relationships. The job holder is required to adapt communication to different audiences and foster trust, cooperation and positive working relationships.
Problem-solving skillsLevel 4 of 5
77 of 96 points
Non-standard problems. The job involves solving complex, non-standard problems involving multiple factors to consider. Solutions often require careful analysis and the adaptation of current methods.
Planning and organisational skillsLevel 3 of 5
43 of 72 points
Moderate organisational skills required. The job requires the organising and prioritising of multiple tasks, with some level of adjustment to plans on the basis of changing circumstances or deadlines.
Physical skillsLevel 0 of 5
0 of 72 points
Not applicable. The job does not require any particular physical skills (although there is likely to be some physical activity).

Responsibility

35% · 123 points▾

PeopleLevel 1 of 5
29 of 144 points
Very limited. Not required to supervise or perform a caregiving role. The job may involve providing basic guidance to or orientation for others, such as helping new colleagues settle in.
Goods and equipmentLevel 1 of 5
17 of 84 points
Limited responsibility for goods or equipment. The job involves the care and proper use of low-value tools or materials, with minimal responsibility for their maintenance or security.
InformationLevel 3 of 5
58 of 96 points
Moderate responsibility for information. The job involves managing information to ensure it is accurate, of high quality and secure. The job holder may make decisions about the handling of sensitive data.
Financial resourcesLevel 1 of 5
19 of 96 points
Very limited responsibility for financial resources. The job involves handling small amounts of cash or processing simple transactions, such as recording expenses or maintaining basic financial records.

Effort

15% · 77 points▾

Mental effortLevel 4 of 5
48 of 60 points
Very high level of mental effort. The job requires continuous high-level mental concentration, with few or no breaks, involving intellectually demanding tasks that require continuous focus.
Psychosocial and emotional effortLevel 2 of 5
29 of 72 points
Occasional psychosocial and emotional effort. The job requires occasional involvement in emotionally demanding situations, such as handling minor conflicts or dealing with upset individuals.
Physical effortLevel 0 of 5
0 of 48 points
Not applicable. The job does not require any physical effort.

Working Conditions

10% · 24 points▾

Environment (physical, psychological or emotional)Level 1 of 5
17 of 84 points
Minimal exposure to hazards or stress. The job involves little or no exposure to physical hazards (e.g. chemicals, moving equipment, noise) and minimal emotional or psychological risks (e.g. occasional routine tasks with no emotional burden). There is minor exposure to dust, dirt, fumes, noise, waste, poor lighting, etc.
Organisational environmentLevel 1 of 5
7 of 36 points
Minimal organisational demands. The job requires standard working hours with no night shifts or irregular schedules. There is little or no need for travel or digital connectivity beyond typical working hours.