Janitors and Cleaners, Except Maids and Housekeeping Cleaners

Facilities Operations

Level 3335 of 1200 points

Job description

Janitors and Cleaners, Except Maids and Housekeeping Cleaners

Job purpose

To keep buildings clean, orderly and safe by cleaning floors, walls, glass and sanitary facilities, removing rubbish and carrying out routine maintenance, and to report the need for major repairs, so that premises remain fit for use and hazards are dealt with before they cause harm.

Skills

Practical knowledge of cleaning methods and materials — the use of chemical cleaners, the mixing of detergent and acid solutions to specification, and the operation of power equipment without damage to floors and fixtures — with an understanding of building safety and security practice. A secondary qualification is usual, with a substantial minority holding a degree, and one to two years of on-the-job learning.
Works face to face with building occupants, supervisors and colleagues, taking requests, explaining where access is restricted, and reporting repair needs to managers in terms they can act on. Instructs colleagues in methods and safe practice.
Decides how soiling, damage or a fault is best dealt with and which method, solution and equipment suit the surface, inspecting fixtures, plant and finishes to identify the cause, and judging what must be escalated. Problems are practical and mostly have established remedies.
Plans and sequences the round across a building, fitting cleaning, periodic work such as stripping and sealing floors, and event set-ups around occupancy. Sets tasks and priorities largely without direction.
Substantial manual skill and dexterity: sweeping, mopping, scrubbing and vacuuming floors, washing glass with sponges and squeegees, and operating floor machines, carpet shampooers, hand and power tools. Moves heavy furniture and equipment manually or with hand trucks, sets up tables, chairs, ladders and scaffolding, and makes minor adjustments to heating, ventilation, plumbing and electrical systems.

Responsibilities

No line management, though instructs and leads colleagues in shared cleaning work and carries a real part of the health and safety of other workers and building users — locking up after hours, checking appliance use so that hazards are not created, and controlling access while wet floors or chemicals are in use.
Requisitions cleaning supplies and equipment against established arrangements. Holds no budget and commits no spend beyond that.
Direct care of the building interior and its fixtures, furniture, floors, glass and sanitary facilities, and of a stock of cleaning machinery, hand and power tools and chemical cleaners that must be stored and used to specification. Also secures doors and gates after operating hours and gives routine attention to heating and ventilation plant.
Records work carried out and supplies requisitioned, and notifies managers of faults and repair needs. The information is operational and its format is set by others.

Effort required

Practical attention across a repeated round of tasks, with care needed in following procedures for chemicals and power equipment, in noticing defects, wear and security lapses while working, and in judging what a fault means.
Work is largely self-directed and repetitive, with regular contact with occupants; responsibility for others' safety is a steady background accountability.
A physically active role: much of the day is spent walking around buildings and standing at the task, with kneeling, crouching and stooping to reach low surfaces, repetitive arm and hand movement in sweeping, mopping and scrubbing, and manual handling of heavy furniture, equipment and waste.

Working conditions

Work is mostly indoors in environmentally controlled premises, but calls for common protective equipment — safety footwear, gloves and eye protection — because of contact with chemical cleaners, power equipment, waste and sanitary facilities. Carries a recognised exposure to disease and infection, in close proximity to occupants and colleagues.
Predominantly a regular, established schedule, with a minority on irregular patterns and a small seasonal element; hours vary, and a sizeable proportion work beyond a standard week. The postholder determines the order and pace of the round and how tasks are done, within set procedures for chemicals, equipment and building security.

Skills

40% · 151 points▾

KnowledgeLevel 2 of 8
36 of 144 points
Basic factual knowledge of a field of work. The job requires simple thinking and practical knowledge to use information, complete tasks and solve routine problems using basic rules and tools.
Interpersonal and communication skillsLevel 2 of 5
38 of 96 points
Standard communication and interaction with others. The job holder is required to communicate with colleagues or customers in structured settings. Tact, empathy and basic relationship building are required.
Problem-solving skillsLevel 1 of 5
19 of 96 points
Routine problems. The job requires solving minor, routine problems that occur regularly. Solutions are already known and are easy to follow.
Planning and organisational skillsLevel 2 of 5
29 of 72 points
Basic organisational skills required. The job involves planning and organising one's own work within set deadlines. Some input into scheduling and prioritisation of tasks.
Physical skillsLevel 2 of 5
29 of 72 points
Basic physical skills required. The job requires some physical skills that involve light to moderate physical effort. There is some requirement for dexterity beyond the everyday needs of life. Manipulation may be required, but precision is not necessary.

Responsibility

35% · 65 points▾

PeopleLevel 1 of 5
29 of 144 points
Very limited. Not required to supervise or perform a caregiving role. The job may involve providing basic guidance to or orientation for others, such as helping new colleagues settle in.
Goods and equipmentLevel 1 of 5
17 of 84 points
Limited responsibility for goods or equipment. The job involves the care and proper use of low-value tools or materials, with minimal responsibility for their maintenance or security.
InformationLevel 1 of 5
19 of 96 points
Very limited responsibility for information. The job involves using basic information to perform tasks, with little or no responsibility for sourcing, processing or safeguarding the information.
Financial resourcesLevel 0 of 5
0 of 96 points
Not applicable. The job does not require any responsibility for financial resources.

Effort

15% · 55 points▾

Mental effortLevel 1 of 5
12 of 60 points
Limited mental effort. The job involves tasks that require only low levels of mental effort, such as basic attention and following simple instructions with few competing demands for attention.
Psychosocial and emotional effortLevel 1 of 5
14 of 72 points
Minimal psychosocial and emotional effort. There is little to no need to manage emotional responses. The job involves minimal exposure to emotionally demanding situations.
Physical effortLevel 3 of 5
29 of 48 points
Moderate physical effort. The job requires consistent physical effort, such as regular lifting of moderate weight, manual handling of materials, prolonged standing or walking or monotonous or repetitive hand/arm movements.

Working Conditions

10% · 64 points▾

Environment (physical, psychological or emotional)Level 3 of 5
50 of 84 points
Regular exposure to hazards or stress. The job requires regular exposure to physical hazards (e.g. exposure to chemicals, temperature extremes or minor risk of injury) or moderate psychological risks (e.g. isolation, repetitive tasks or occasional threats of violence). It may occur monthly or as a build-up of milder hazards.
Organisational environmentLevel 2 of 5
14 of 36 points
Occasional organisational demands. The job may involve occasional irregular hours (e.g. the requirement to work weekends or holidays), minimal travel or limited digital connectivity outside normal working hours.